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FAQs
Yes! If you're facing any issues while ordering online, you can place your order by
contacting our support team via WhatsApp at +91-729-000-2044. Our team is happy to assist
you with personalized recommendations too.
Yes! A confirmation email with your order details will be sent to your registered
email address right after you complete the checkout.
Make sure to check your inbox (and spam folder, just in case).
Make sure to check your inbox (and spam folder, just in case).
You can request a return or one-time free exchange within 15 days of delivery if the
item is unused and passes our quality check.
Further exchanges will cost ₹200, and refunds (if applicable) will be processed
within 7–10 working days with a ₹200 deduction. For full terms, please refer
to our Return & Exchange
Policy.
We accept UPI, debit/credit cards, net banking, and wallet payments through secure
gateways. Eyedigo uses industry-standard SSL encryption to keep your data safe at
all times.
Currently, we do not offer Cash on Delivery (COD). To provide faster and smoother
delivery, we accept only prepaid online payments. All transactions are 100% secure,
and your payment is protected from start to finish.
Minor changes can be made before the order is shipped. Please reach out to our
support team at
📧 care@eyedigo.com for any address or contact
updates.
During checkout, you’ll find a section called “Apply Coupon”. Enter your code there
and click “Apply.” The discount will be automatically reflected in your final total.
Yes, we currently deliver to most locations across India. If you're unsure, feel
free to reach out to our support team. We’ll help confirm delivery availability for
your area.
You can connect with us anytime via WhatsApp at +91-729-000-2044 or email us at care@eyedigo.com. Our support team is
available to assist you with orders, issues, or queries.
Eyedigo primarily offers Medium-sized frames, which are designed to fit most face
types comfortably. In fact, around 90% of our customers find Medium to be the
perfect fit.
Yes! You can request a return or replacement within 7 days of receiving your item.
Note: Combo offers (bundled products) are not eligible for return or refund. View
Return & Refund Policy.
Email us at care@eyedigo.com or message us on WhatsApp with your order details. Our
team will assist you.
Returned products must be in original, unused condition with all packaging, tags,
and accessories. Used, worn, or damaged products are not eligible for return/refund.
Refunds are processed to your original payment method within 7-10 business days
after the product passes our quality check.
Contact us immediately at care@eyedigo.com with clear photographs and Videos. We
will arrange a quick replacement or refund.