Terms and Conditions - Eyedigo

1. Introduction

Welcome to www.eyedigo.com. This website is owned and operated by Eyedigo, with its registered office at MP Mall, Pitampura, New Delhi - 110034, India.

By accessing this website and using our products or services, you agree to be bound by these Terms & Conditions along with our Privacy Policy. We may update or amend these terms from time to time. Please review this page periodically to stay informed of any changes.

2. Services

Eyedigo is an online platform that offers premium quality goggles and eyewear at competitive prices. When you place an order on www.eyedigo.com, we process, ship, and deliver your product and are entitled to receive payment for the same. Eyedigo strives to ensure value, style, and protection for your eyes.

3. Third Party Websites and Content

Our platform may contain links for sharing or connecting with third-party websites such as Facebook, Instagram, etc. These are provided solely for convenience. Eyedigo holds no responsibility or liability for the content, actions, or data practices of third-party sites. We also disclaim any content posted by users on third-party platforms in a personal capacity, even when referring to Eyedigo.

4. Product Description and Exactnesst

Product images shown on Eyedigo are for illustrative purposes only. Actual colors, lens tints, or frame textures may slightly differ due to display settings. We aim to ensure product dimensions and descriptions are accurate, but some variations may occur. Most of our products are proudly made in India, though a few may be imported or outsourced.

5. Pricing

We strive to display the most accurate and up-to-date pricing. However, errors may occur. In case of a pricing error in your order, we will notify you. If we are unable to reach you, your order may be canceled and a full refund issued. Prices are inclusive of applicable GST and are subject to change without prior notice. These prices apply only to purchases made directly on www.eyedigo.com.

6. Payment

A standard pre-authorization is done on your card or payment method to ensure sufficient funds before processing the order. Your card/account is charged once the order is confirmed. We accept multiple payment methods, including credit/debit cards, UPI, and net banking. For payment-related assistance, please visit our FAQs or contact care@eyedigo.com.

7. Delivery

Delivery options and timelines will be shown during checkout, based on your location. Upon placing your order, a summary and estimated delivery time will be emailed. Delays may occasionally happen due to logistics or unforeseen events. In such cases, we will inform you proactively via SMS or email. However, Eyedigo will not be liable for any mental stress or inconvenience caused due to delivery delays.

8. Returns, Refunds & Replacements

• You can request a return or replacement in case of product defects or damage.
• If your product is damaged upon delivery, please inform us within 48 hours and share an unboxing video via email for a hassle-free replacement.
• Products must be unused and returned with original packaging. For more information, visit our Return Policy.

Refunds will be initiated after inspection and processed within 7-10 business days.

9. Jurisdiction

These terms and conditions shall be governed by and interpreted in accordance with the laws of India. In case of any dispute, the jurisdiction shall lie exclusively with the competent courts of New Delhi, India.

10. Intellectual Property & Termination

All intellectual property rights related to Eyedigo’s brand, logo, content, design, and product IP are solely owned by Eyedigo. Any unauthorized use is strictly prohibited.

We reserve the right to suspend or terminate your access without notice if you violate these Terms of Service. Any dues or liabilities before termination shall remain applicable.

11. Contact Us

For any questions, suggestions, or feedback regarding these Terms, feel free to contact us at:

Email: care@eyedigo.com

Address: MP Mall, Pitampura, New Delhi - 110034

Phone: 91 729-000-2044